Customer Service
How to
order through the website?
Making an order through the website is very easy. No registration or
advance payment are required. You just follow these steps:
Find out which are the compatible cartridges for your printer. You
can make this in two ways:
1. From the menu Search product where you can search by the model of
your printer, by the OEM number of the cartridge, or by our Speed
number.
2. Search by printer type where you have to choose consequently from
the menu Manufacturer, Series and Model of your printer to find out
which are the compatible cartridges for it.
After you have found the compatible cartridges for your printer
press the button Add to cart which is below the requested cartridge.
If you want more than 1 piece from the given cartridge change the
number and press the button Update quantity to cart. If you want to
add another cartridge to the cart press the button Continue
shopping. After you have added all the requested cartridges press
the button Checkout.
Fill in all the required fields in the order form. If you want to
issue you an invoice click 'We require company invoice' and fill in
the company details.
To finish the order press Continue.
You will receive an email confirming your order and it will be
dispatched via our courier.
You pay the courier on delivery, unless otherwise agreed bank
payment.
Any questions or queries please telephone 0700 20 739 or email
[email protected]
Customer Support & Serviceekons.bg mission is to provide the finest quality inkjet and
laser toner cartridges at competitive prices using the Internet to
maintain low costs.
We aim to deliver you outstanding products at great prices.
We strive to provide an excellent service and respond to all
enquiries quickly and professionally.
We value any comments or suggestions you may have about our
products and our service.
We aim to respond to and resolve all enquiries within 2 working
days. We will never take longer than 5 working days to acknowledge
any enquiry.
Please forward all enquiries through our website email
[email protected] or telephone 0700 20 739 Monday-Friday 10.00-17.00hrs
Order Enquiries
If for any reason you need to contact us with regard to a
particular order please e-mail our customer service team at [email protected] Please quote
your name and address in all communications.
Delivery Times
Speed and quality of delivery is very important to us, we want you
to be completely satisfied with our service. We make every effort to
dispatch orders on the day of receipt, if received before 1pm,
Monday-Friday all goods will be dispatched by courier the same day,
subject to availability.
We will always send an email confirming goods have been
dispatched. This is sent to the email address supplied when
completing your order. If you have not received your order within 7
days of receipt of our confirmation of dispatch email, please contact
us at [email protected] Please
quote your name and address in all communications.
We use an accredited courier company for deliveries. If your goods
have been damaged in transit or you discover a fault, please retain
all documentation and packaging and contact us as soon as possible
after receipt. Arrangements will be agreed for return and replacement
items will be dispatched. Please contact us prior to returning any
goods.
Quality of Goods
ekons.bg only supplies
products manufactured under international quality standards,
including ISO9000/9001/9002 and ISO 14001 for quality.
Complaint Handling
ekons.bg sets a high benchmark for the standard of service
and quality of products it provides. However, occasionally things can
go wrong. Should you have a complaint please address an e-mail to the
General Manager at [email protected]
